Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tamim Zaine

Tamim Zaine

September 14, 2026

5  out of  5
rating by Tamim Zaine
"Good experience"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Portland. "
Profile photo of Morgan Richardson

Morgan Richardson

September 14, 2026

5  out of  5
rating by Morgan Richardson
"I have recently moved from Savannah, GA to Portland, OR (first long-distance move in my life, post-Grad, at age 25!) - and truly can say that Jacquline Fitzgibbon and her team (specifically the lovely Ariel Ortiz who so awesomely assisted me via phone each time needed!) made the process of transferring my Renter's Insurance Policy + Car Insurance Policy such a seamless and hassle-free process. Ariel went above and beyond in her assistance - searching for policy discounts, checking liability limits to ensure I was getting the best deal, and was kind + patient in answering any/all questions that I had. I genuinely cannot recommend a better experience! She even made an address change/correction needed for my lease agreement and had it sent over to me in such a beautifully timely manner. We all know insurance tingZ can be an overwhelming/stressful part of adulthood - So from one soul to another, please do yourself a favor by trusting this team to guide/assist you through it all!"
We responded:
"Morgan, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Portland. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Jacquline Fitzgibbon and Team "
Profile photo of Jodi Thongsy

Jodi Thongsy

September 11, 2026

5  out of  5
rating by Jodi Thongsy
"Great services."
We responded:
"Jodi, thank you for the fantastic review! We’re always here to support you with your insurance needs in Portland. "
Profile photo of Jesús Finol

Jesús Finol

September 11, 2026

5  out of  5
rating by Jesús Finol
"La Sra Silvia es una persona muy competente y eficiente sabe lo que necesita el cliente y tiene muy buen trato"
We responded:
"¡Hola! Muchas gracias por tus amables palabras sobre la Sra. Silvia. Nos alegra saber que tu experiencia fue positiva y que ella pudo atender tus necesidades de manera eficiente. Valoramos mucho a nuestro equipo y su dedicación al servicio al cliente. Esperamos verte de nuevo pronto. ¡Saludos! -Jacquline Fitzgibbon"
Profile photo of Rebecca Toti

Rebecca Toti

September 11, 2026

5  out of  5
rating by Rebecca Toti
"Manana was so helpful in getting my auto insurance set up in Oregon. Thank you!"
Profile photo of Logan Moldenhauer

Logan Moldenhauer

September 9, 2026

5  out of  5
rating by Logan Moldenhauer
"Sylvia was very helpful in finding me the policy I needed."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Portland to know you had such a great experience with us. "
Profile photo of Shaun Osborne

Shaun Osborne

September 8, 2026

5  out of  5
rating by Shaun Osborne
"Polite and professional"
Profile photo of Thuan Nguyen

Thuan Nguyen

September 5, 2026

5  out of  5
rating by Thuan Nguyen
"⭐⭐⭐⭐⭐

I had a great experience working with Jacqueline at State Farm. She was very helpful, professional, and easy to communicate with throughout the entire process. She took the time to answer all of my questions and made getting my insurance set up quick and stress free. I really appreciate her great customer service and attention to detail. I would definitely recommend Jacqueline to anyone looking for a reliable and trustworthy insurance agent!"
We responded:
"Thanks so much for the amazing review, Thuan! We really appreciate your support here in Portland. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Matthew Meyer

Matthew Meyer

September 4, 2026

5  out of  5
rating by Matthew Meyer
"9/4/26 Update: I had some questions about my renewals (I have 6 policies with Fitzgibbon SF) and Sasha spent the time to fully explain and answer them. I am confident they take great care of my insurance needs and continue to take the time to insure I understand all aspects. Still highly recommend their services to everyone!

3 years ago
Jacquline saved me a good over my last insurance company (All State), and has continued to provided great service and communications. I highly recommend her to anyone searching for a new agent, and those who aren't!"
We responded:
"Thank you so much for your kind words! I love helping people save and believe that customer service should always be a top priority. I appreciate your recommendation and am always here if you need anything! - Jacquline Fitzgibbon"
Profile photo of Gretchen Eichentopf

Gretchen Eichentopf

September 1, 2026

5  out of  5
rating by Gretchen Eichentopf
"Everyone who works for Jacquline goes over and above to help and support your insurance needs. I have had State Farm insurance for over 20 years and am truly happy with there services."
We responded:
"Thank you so much for the 5 stars, Gretchen! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Steve Cox

Steve Cox

August 31, 2026

5  out of  5
rating by Steve Cox
"Great service"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Jacquline Fitzgibbon’s team. "
Profile photo of Carole Marie Downing

Carole Marie Downing

August 22, 2026

5  out of  5
rating by Carole Marie Downing
"Love working with this woman owned office! The whole team is great at tending to details while offering outstanding customer service."
We responded:
"Carole, thank you so much for your kind words! We're thrilled to hear that you enjoy working with our woman-owned office. MacKenzie truly takes pride in providing attentive and personable service, and your recognition means a lot to us. We appreciate your support and look forward to serving you again! - Jacquline"
Profile photo of ERIC MURPHREE

ERIC MURPHREE

August 21, 2026

5  out of  5
rating by ERIC MURPHREE
"I’ve been with this branch of State Farm since 2016 and I’m very happy with their service and follow up to my issues. Highly recommend."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Robert Gettle

Robert Gettle

August 19, 2026

5  out of  5
rating by Robert Gettle
"I’ve been a client at this branch for 16 years and have to say that they are a wonderful group. The home and auto rates are very good and their attention to the clients needs is outstanding. It’s amazing to actually speak directly to someone in the office. Thanks everyone."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Jacquline Fitzgibbon’s team. "
Profile photo of Angélica Rodríguez

Angélica Rodríguez

August 18, 2026

5  out of  5
rating by Angélica Rodríguez
"I like this insurance agency; I’ve been with them for 10 years now, and they have always addressed any issues I’ve had. Their staff is always very friendly—thank you."
We responded:
"Angélica, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of Ann Boucher

Ann Boucher

August 17, 2026

5  out of  5
rating by Ann Boucher
"With almost 50 years with State Farm the various employees have always been very knowledgeable and helpful."
We responded:
"Thank you so much for your kind review, Ann!  If you need insurance assistance, we are just an email or call away! - Jacquline Fitzgibbon, your State Farm Agent   "
Profile photo of Alan Pape

Alan Pape

August 14, 2026

5  out of  5
rating by Alan Pape
"Jessica was very friendly and helpful. She took the time to educate us on all the various options available and helped us arrive at a proper solution for our Medicare needs. I would definitely recommend Jessica for helping sort out your health insurance needs."
Profile photo of Russ M

Russ M

August 13, 2026

5  out of  5
rating by Russ M
"Edith was excellent to work with in setting up my home insurance. Admittedly insurance is not that fun a topic, but Edith was friendly, patient and thorough in making sure all my questions were answered and insurance options considered."
We responded:
"Russ, thank you so much for your kind words! Our office is delighted to hear that Edith was able to make the process of setting up your home insurance a positive experience. We know insurance can be a daunting topic, but it's our goal to provide friendly and thorough support to everyone. Your feedback is greatly appreciated, and we look forward to assisting you in the future! If you have any more questions or need further assistance, please don’t hesitate to reach out. - Jacquline Fitzgibbon"
Profile photo of Stephanie K

Stephanie K

August 12, 2026

5  out of  5
rating by Stephanie K
"I highly recommend this agency and their team! Sylvia was incredibly helpful and responsive throughout the process and went above and beyond to make sure everything was taken care of quickly and accurately. I compared rates from multiple companies and they were able to offer us the best price for auto and renters insurance. I'm very happy with the coverage, price and level and service. I would definitely recommend this team to anyone looking for great coverage at a great price."
We responded:
"Stephanie, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Portland. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Jacquline Fitzgibbon and Team "
Profile photo of Claire White-Dzuro

Claire White-Dzuro

August 4, 2026

5  out of  5
rating by Claire White-Dzuro
"Sylvia was incredibly helpful and responsive! This was my first time purchasing car insurance and she helped walk me through the different options."
We responded:
"Thanks so much for the amazing review, Claire! We really appreciate your support here in Portland. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Mark Martini

Mark Martini

July 16, 2026

5  out of  5
rating by Mark Martini
"Long story short, I received excellent customer service and a fair and competitive quote for auto and renters insurance. I would recommend Jacquline Fitzgibbon's office for anybody looking for insurance."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Jean

Jean

July 10, 2026

5  out of  5
rating by Jean
"Sasha Hatfield the assistant: very efficient and customer focused, respectful and patient"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Jacquline Fitzgibbon’s Team. "
Profile photo of Beatrice Go

Beatrice Go

July 8, 2026

5  out of  5
rating by Beatrice Go
"Manana was great in getting me a quote on the phone, which turned out to be half the price my apartment was giving me for rental insurance. Would 100% recommend this office"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Jacquline Fitzgibbon’s Team here in Portland . "
Profile photo of Debi Dereiko

Debi Dereiko

July 2, 2026

5  out of  5
rating by Debi Dereiko
"Sasha has been incredible to work with. She has provided us several options for our insurance needs which have saved us some money and provided better coverage. She is very knowledgeable and responsive. Great service and personable."
We responded:
"Debi, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Profile photo of Lukasz Burzawa

Lukasz Burzawa

June 30, 2026

5  out of  5
rating by Lukasz Burzawa
"Had a smooth experience transferring my insurance with Manana’s help."
We responded:
"Lukasz, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "