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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rosanne Schmitz

December 5, 2024

5  out of  5
rating by Rosanne Schmitz
"I had the good fortune of working with Sylvia Munguia who works for Jacquline Fitzgibbon - State Farm Insurance Agent. Sylvia was attentive to my personal insurance needs and questions. She provided me with choices to consider for both my home owner and auto policies. When comparing apples to apples I chose to switch companies because State Farm was 1/4 the cost of the other companies auto policy and the service I received was stellar. Not only did I find Sylvia to be professional and knowledgeable but she was kind. This is an agency that I would be happy to refer my friends and family to."
We responded:
"Rosanne, thank you so much for taking the time to share your positive experience with Sylvia Munguia and our agency! We are thrilled to hear that Sylvia was able to meet your insurance needs with such professionalism and care. Providing our clients with valuable options and exceptional service is our top priority, and it's wonderful to know that we succeeded in doing so for you. We greatly appreciate your willingness to refer us to your friends and family. Your trust means the world to us, and we look forward to serving you and your loved ones in the future! If you have any further questions or need assistance, please don’t hesitate to reach out. - Jacquline Fitzgibbon"
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Jordan Rhoades

December 4, 2024

5  out of  5
rating by Jordan Rhoades
"I just called the number provided in my emails and a customer service rep answered immediately. I had to pay a bill and suspend my account as I recently sold my vehicle on the policy. Manana Nureini was polite, responsive, and utilized her coworkers to answer a question she couldn’t answer. I’ve been a customer since 2022 and this was the first time I’ve had to call with questions. Thank you Manana for the help!"
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emma

December 4, 2024

5  out of  5
rating by emma
"Edith was so helpful with everything!! I went in not knowing what I was looking for and she was able to explain everything to me and answer all my questions. I’m so grateful that she was so kind and made the whole experience less intimidating. :)"
We responded:
"Emma, thank you for taking the time to share your experience! I'm so glad to hear that Edith was able to help you and make your visit more comfortable. We aim to create a friendly and supportive atmosphere, and it’s wonderful to know that we succeeded during your visit. We truly appreciate your kind words and look forward to helping you in the future! -Jacquline Fitzgibbon"
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Angel eduardo Ortiz

December 3, 2024

5  out of  5
rating by Angel eduardo Ortiz
"Sylvia eres una persona muy profesional, estoy satisfecho con la atención que me diste, te Esmeras por explicar las cosas Detalladamente haciendo que nos quede todo claro, transmites una confianza que mientras estamos haciendo la cotización para el seguro de mi auto me siento como si tenemos años de amistad sigue así sylvia eres una gran persona"
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Q

November 29, 2024

3  out of  5
rating by Q
"Called to get a quote and never got a call back"
We responded:
"Hi! Thanks for letting me know you were trying to get a quote - we were closed yesterday and today, but I'd be happy to get you a quote worked up. Please email me directly at agent@jcqpdx.com, or I'll be in office on Monday and you can reach me at 503-245-9345. Look forward to seeing what we can do for you. Hope you have a wonderful holiday weekend! - Jacquline Fitzgibbon "
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Russ M

November 28, 2024

5  out of  5
rating by Russ M
"Edith was excellent to work with in setting up my home insurance. Admittedly insurance is not that fun a topic, but Edith was friendly, patient and thorough in making sure all my questions were answered and insurance options considered."
We responded:
"Russ, thank you so much for your kind words! Our office is delighted to hear that Edith was able to make the process of setting up your home insurance a positive experience. We know insurance can be a daunting topic, but it's our goal to provide friendly and thorough support to everyone. Your feedback is greatly appreciated, and we look forward to assisting you in the future! If you have any more questions or need further assistance, please don’t hesitate to reach out. - Jacquline Fitzgibbon"
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leonardo amesty

November 27, 2024

5  out of  5
rating by leonardo amesty
"Hicieron un excelente trabajo y me han ayudado con todo lo solicitado los recomiendo"
We responded:
"¡Muchas gracias por tu reseña tan positiva! Nos alegra saber que nuestro equipo pudo ayudarte con todo lo que necesitabas. Apreciamos tu recomendación y esperamos poder servirte nuevamente en el futuro. ¡Saludos! - Jacquline Fitzgibbon"
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Matthew Burke

November 27, 2024

5  out of  5
rating by Matthew Burke
"I was grateful for the assistance of Manana from State Farm in changing my coverages to support a relative. She was very informative and resolved my questions promptly. I would suggest contacting her at State Farm! She left me smiling!"
We responded:
"Matthew, thank you so much for your wonderful review! We're thrilled to hear that Manana was able to assist you effectively and leave you with a smile. Your recommendation means a lot to our office, and we're proud to have such dedicated team members. If you need any further assistance, please don't hesitate to reach out. Have a great day! - Jacquline Fitzgibbon"
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Jim Cates

November 27, 2024

5  out of  5
rating by Jim Cates
"Needed to change our mailing and billing address and was treated quickly and courteously. Also seemed very professional and friendly in taking care of my request."
We responded:
"Jim, thank you so much for taking the time to leave us a review! We’re thrilled to hear that you had a positive experience while updating your mailing and billing address. Our team always strives to provide quick and courteous service, and it’s wonderful to know that you found us professional and friendly. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again! - Jacquline Fitzgibbon"
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EJ Jones

November 27, 2024

5  out of  5
rating by EJ Jones
"Manana (amazing staff) Jacqueline (agent), Sylvia (amazing staff) and the rest of the amazing office state at this State Farm office go WELL OUT OF THEIR WAY to make sure their clients are taken care of and understand what is needed/happening/going to happen/etc etc. Don’t like insurance being stressful? Come to these folks. Don’t like working with your agent? Give Jacqueline and her staff a call. Want positive, helpful service? Manana has your back. Thank you folks. Manana, you are always incredibly helpful. 5 stars for the office. 5 stars for Manana."
We responded:
"Thank you so much for your wonderful review! It means a lot to us to hear that you had such a positive experience with Manana, Sylvia, and the rest of our team. We’re dedicated to making insurance stress-free, and I’m glad we could help you. If you ever need anything else, please don’t hesitate to reach out. We truly appreciate your support! - Jacquline Fitzgibbon"
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crystal wilson

November 27, 2024

5  out of  5
rating by crystal wilson
"Mackenzie was super helpful in helping me save money and get insurance for my home & vehicles! She looked for every way to save a few dollars and her customer service was top tier. Rather than filling out a bunch of quotes online, I recommend giving her a call! Thanks again Mackenzie."
We responded:
"Crystal, thank you for the wonderful review! I’m so glad to hear that MacKenzie was able to help you save money on your insurance. Our office strives to provide excellent customer service, and it's great to know that MacKenzie made the process easy for you. If you ever need assistance in the future, don’t hesitate to reach out! - Jacquline Fitzgibbon"
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Chase Bradley-West

November 27, 2024

5  out of  5
rating by Chase Bradley-West
"Sylvia was very helpful!"
We responded:
"Chase, thank you so much for your kind words! We're thrilled to hear that Sylvia was able to assist you. Our team is dedicated to providing excellent service, and it's always wonderful to know when we've made a positive impact. If you need anything else, don’t hesitate to reach out! - Jacquline Fitzgibbon"
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Ada Barbee

November 27, 2024

5  out of  5
rating by Ada Barbee
"MacKenzie was super friendly, knowledgeable and helpful!"
We responded:
"Ada, thank you for your wonderful review! We're so glad to hear that MacKenzie made a positive impression with her friendliness and expertise. We’re proud to have team members like her who are dedicated to providing excellent service. If you need anything else, don’t hesitate to reach out. We look forward to assisting you again! - Jacquline Fitzgibbon"
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Gina Acosta

November 26, 2024

5  out of  5
rating by Gina Acosta
"Edith was great about getting back to me promptly, getting a written quote out to me, and double checking things afterwards to be sure everything was right. So far I’m very happy with the customer service, something sorely missing from other insurers we’ve had in the past!"
We responded:
"Gina, thank you so much for your kind words! We're thrilled to hear that Edith provided you with prompt and attentive service. We strive to ensure our customers feel valued and well taken care of, and it’s great to know that we’re meeting that goal. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you! - Jacquline Fitzgibbon"
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Neil Wenger

November 23, 2024

5  out of  5
rating by Neil Wenger
"Jacquline and Manana have been wonderful helping me with all my questions about my car and house insurance. Thank you!! Neil Wenger"
We responded:
"Neil, thank you so much for taking the time to share your positive experience with Manana! I'm thrilled to hear that we were able to assist you with your car and house insurance questions. Our office is dedicated to providing excellent service, and it’s always rewarding to know that we’ve made a positive impact. If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your trust in us. - Jacquline"
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Jarod Sleet

November 22, 2024

5  out of  5
rating by Jarod Sleet
"I worked with MacKenzie Thompson to switch my car insurance to State Farm. Not only am I saving money for better coverage, MacKenzie was outstanding and had amazing customer service!"
We responded:
"Jarod, thank you so much for your kind words! We're thrilled to hear that MacKenzie was able to assist you in switching to State Farm and that you’re enjoying better coverage at a lower cost. Providing excellent customer service is our priority, and it’s wonderful to know that MacKenzie made a positive impact on your experience. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We appreciate your trust in us! -Jacquline"
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Jayme Nunez

November 22, 2024

5  out of  5
rating by Jayme Nunez
"Excellent customer service and communication. Also literally cut my car insurance in half. 11/10 Highly recommend."
We responded:
"Hi Jayme, thank you for your terrific review! The Jacquline Fitzgibbon State Farm team is happy to learn about your excellent experience with our customer service and communication. Our team aims to provide our customers with budget-friendly coverage, and we are glad to learn we delivered during your experience. We appreciate you choosing our team. - Jacquline "
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Heidi Rodriguez

November 21, 2024

5  out of  5
rating by Heidi Rodriguez
"Sylvia was quick, efficient, and gave me a rate that I’m very happy with. I love working with her and I will continue my services with her. She cares and makes me feel like family. Thank you!!"
We responded:
"Hi Heidi, thank you for your top-notch review. Our team is pleased to hear Sylvia provided quick and efficient service. We are glad to learn she helped you choose coverage you are happy with. Sylvia truly goes above and beyond to make our customers feel cared for. We are grateful for your support and look forward to continuing to serve you! - Jacquline"
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Destiny Van Rooy

November 21, 2024

5  out of  5
rating by Destiny Van Rooy
"Super friendly! Made the process of switching from GEICO super easy and painless. Edith was awesome!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience switching from GEICO and that Edith was able to assist you seamlessly. Our team is always here to make the process as easy and enjoyable as possible. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business! - Jacquline"
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henry henry

November 20, 2024

5  out of  5
rating by henry henry
"Saved a lot of money on new policy when I switched to state farm and the customer service is great"
We responded:
"Hi Henry, thank you for your five-star review! Our team is glad to learn we provided you with coverage within your budget and that you’ve had a good experience with our customer service. If you have questions about your new plan in the future, please feel free to reach out to us. - Jacquline"
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Tiana Haase

November 19, 2024

5  out of  5
rating by Tiana Haase
"So easy and efficient to work with"
We responded:
"Hi Tiana, thank you for your wonderful feedback! Our team is delighted to hear that your experience with us was simple and efficient. We hope to work with you again soon. - Jacquline "
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Kevin Kahler

November 19, 2024

5  out of  5
rating by Kevin Kahler
"Silvia was incredibly friendly and helpful, and made it easy to set up a Renters' Insurance policy for a cross country move!"
We responded:
"Hi Kevin, thank you for your heartfelt review! The Jacquline Fitzgibbon State Farm team is happy to know Silvia made setting up your renter's insurance for a cross-country move a seamless experience. We strive to make transitions like these as smooth as possible, and we are glad Silvia could help you. If you need something else along the way, don’t hesitate to reach out. - Jacquline"
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Luisa Torres rincon

November 17, 2024

5  out of  5
rating by Luisa Torres rincon
"Excelente servicio su atención es de inmediata"
We responded:
"Hi Luisa, thank you for your review! The Jacquline Fitzgibbon State Farm Agent team is delighted to know we exceeded your expectations. If you have questions or need further assistance, please don't hesitate to reach out. - Jacquline"
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juan carlos campos

November 16, 2024

5  out of  5
rating by juan carlos campos
"Muy buena aseguranza, sobre todo la señora Silvia que es la que me atiende siempre esta disponible para cualquier duda o problema que se pudiera presentar atender amablemente y con exactitud cosa que en otras aseguradoras no hacen bien la recomiendo 100 % y claro en español"
We responded:
"Juan, Muchísimas gracias por tu reseña tan positiva. Nos alegra saber que has tenido una excelente experiencia con Silvia y que ha estado siempre disponible para ayudarte. Valoramos mucho tu recomendación y estamos aquí para ofrecerte el mejor servicio posible, en español y en cualquier momento que lo necesites. Si tienes más preguntas o necesitas asistencia, no dudes en contactarnos. ¡Gracias por confiar en nosotros! - Jacquline "
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Amanda Rose

November 16, 2024

5  out of  5
rating by Amanda Rose
"Had a great experience working with Mackenzie, very personable and helpful. Saved us a chunk of money over Progressive."
We responded:
"Amanda, thank you so much for your kind words! We're thrilled to hear that Mackenzie was able to assist you and provide a great experience. Saving money is always a win, and we're glad we could help you find a better option than Progressive. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to working with you again! - Jacquline Fitzgibbon"